Loan servicing
Loan servicing and requests.
A direct servicing contact and established request paths for the work that continues through the life of a loan.
Request a payoff statement
Use the established request workflow for an active loan and a requested good-through date.
Begin the requestRequest a construction draw
Provide project progress and supporting information through the dedicated draw workflow.
Begin the requestSet or update ACH authorization
Use the established authorization path for an existing loan. Keep banking documents out of marketing inquiries.
Begin the requestContact loan servicing
For a general servicing question, include your existing loan reference where available.
Begin the requestChoose the appropriate request.
Payoff, construction-draw and ACH authorization requests have different information and documentation needs. Use the dedicated workflow for the relevant action. A general inquiry does not request a payoff statement, authorize an ACH change or release construction funds.
Follow the instructions provided in the actual loan documents and servicing communication. For assistance identifying the appropriate path, contact the team and include your loan reference without disclosing bank account numbers in a marketing message.
(305) 722-5604